UniFi Identity App Not Opening on Windows or macOS

What you need to do

✅ If you have admin rights, update the app yourself using the link below.
✅ If you do not have admin rights (managed device), open a support ticket for IT to update the app.

Issue

Some users may experience the UniFi Identity desktop app not opening on Windows or macOS. This is typically caused by running an outdated version of the app.

Resolution

For users with admin rights on their device:

Join the Guest Network to access internet
Download the latest version of the app for your operating system from the official UniFi download page:
👉 Download UniFi Identity Desktop App
Install the update by following the on-screen instructions.
Relaunch the app.

For users with managed devices (no admin rights):

Please open a support ticket. IT will push the update to your device.

Additional Notes

On macOS, you may need to allow the app in System Settings > Privacy & Security if prompted.
On Windows, if you encounter a SmartScreen warning, click More info > Run anyway to proceed with the installation.

If the issue persists after updating, please contact your IT Support team.