WiFi Auto-Connect with UniFi Identity

Overview

Once your device is successfully enrolled and connected to the XR WiFi using UniFi Identity, it should automatically reconnect when you return to campus. However, depending on your device type and settings, you may need to adjust certain configurations to ensure seamless auto-connect.

Do I need to click "Connect" every time?

No, in most cases. After the first successful login using UniFi Identity, your device stores the secure WiFi profile.
The next time you are on campus, your device should automatically re-connect without requiring you to enter credentials again.
If you find yourself repeatedly needing to click Connect, check the troubleshooting steps for your device below.

Device-Specific Guidance

Windows (10 & 11)

After connecting the first time, make sure WiFi is managed in the UniFi Identity app.
To enable automatic reconnection:
1. Open the UniFi Identity App.
2. Click the ⚙️ Settings gear icon (bottom left).
3. Select WiFi.
4. Check Auto Reconnect.
Once enabled, Windows will auto-reconnect when you return to campus.

macOS (MacBook, iMac)

macOS devices also require the UniFi Identity app to manage WiFi auto-connect.
To enable:
1. Open the UniFi Identity App.
2. Click the ⚙️ Settings gear icon.
3. Go to WiFi.
4. Check AutoConnect.
Once enabled, your Mac will auto-reconnect each time you’re on campus WiFi.

iOS (iPhone, iPad)

iOS devices automatically remember WiFi once authenticated.
Verify by going to Settings > Wi-Fi and tapping the ℹ️ icon next to XR WiFi.
Ensure Auto-Join is toggled ON.

Android (varies by manufacturer)

Android devices generally auto-reconnect after initial authentication.
If not:
- Go to Settings > Network & Internet > Internet/Wi-Fi.
- Tap the XR WiFi, then select Auto reconnect (name may vary: “Auto-join,” “Connect automatically”).

Chromebook

Chromebooks managed by the school will auto-configure once the WiFi profile is pushed via UniFi Identity.
For unmanaged Chromebooks:
- Ensure that you Allow saving credentials when first logging in.
- If auto-connect fails, remove the WiFi profile and re-enroll with UniFi Identity.

Common Issues & Fixes

Issue: Device keeps prompting for credentials.
- Fix: Remove the saved XR WiFi network and re-enroll using the UniFi Identity invite.
Issue: Managed devices don’t allow enabling Auto-Join.
- Fix: Contact IT; the profile may need to be pushed again via Group Policy or MDM

Key Takeaway

Once properly set up, UniFi Identity WiFi will auto-reconnect on most devices. If you find yourself needing to click Connect each time, check your device’s Auto-Join/Auto-Connect settings or re-enroll the WiFi profile.